Any return of a product where there is no error with the order must contact JW Supplements within 7 days of receipt to request a refund. This will be paid upon receipt of the return goods minus a 10% handling fee and original postage cost. Please note, although we offer free delivery to the UK, JW supplements has to cover the shipping cost. In the eventuality that you would need a refund, £6.99 will be deducted from the refund to cover the shipping cost to the UK.
You are responsible for the shipping and insurance.
You must provide all packaging material and a copy of your original receipt for items returned. You must also insure that the product remains sealed and in its original condition. We cannot issue a refund for any item which has been opened or used. If for any reason, a product has been damaged, you must inform us as soon as you receive the item and the product must remained sealed and untouched for a claim to be made.
If you wish to cancel a placed order and do so before the item has been despatched then you will incur a 15% Refund charge to cover the costs we incur for the card handlers administration charges.