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Shipping & Delivery

UK Orders

All UK orders* over £26.00 qualify for Free Next Day Shipping via DPD and email and or SMS notifications will be sent providing a 1hour delivery window.

*Next Day DPD service is not available for Northern Ireland, Off Shore Locations or the Highlands. These orders will have a surcharge applied.

 

EU Orders

Depending on the destination DHL or DPD courier services, or for Eastern destinations Royal Mail, will be used to make delivery. At the checkout before payment is made you will see the service that will be used and associated cost. Delivery speed varies depending on which country you are in but all orders are targeted for a maximum of 8 working days to arrive, unless complications are experienced, and most are 2-4 days.

 

International Orders

USA

Orders are shipped via Deutsche Post and are on average 7-12 working days under normal circumstances.

Worldwide

All orders are sent via either Deutsche Post or Royal Mail and travel through your local Postal Service once in your country.

Delivery times are an average of 5 -14 working days depending on country.

Notice:
It is your responsibility to check to ensure that any products you purchase from JW Supplements are legal for personal use in your country of residence. JW Supplements accept no responsibility for packages seized by customs or other border agencies, and no replacements or refunds will be sent for seized orders.

 

 

Non-Delivery

UK
You should inform us if you have not received your order within 2 days. We will not be able to follow up any claim for non-delivery placed with us more than 25 days after dispatch.

Please always check tracking for any indication of delays before contacting us.

EU
You should inform us if you have not received your order within 5 days. We will not be able to follow up any claim for non-delivery placed with us more than 25 days after dispatch.

Please always check tracking for any indication of delays before contacting us.


International Orders
You should inform us if you have not received your order within 14 days. We will not be able to follow up any claim for non-delivery placed with us more than 25 days after dispatch.

Please always check tracking for any indication of delays before contacting us.

 

 

 

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